Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Once processed, orders are handed over to our logistics partners for international shipment.

Please note that we operate on a dropshipping model, which means products are shipped directly from our international suppliers.

 

Shipping Timeframes

For most orders shipped from China to Europe, estimated delivery times range between 5 and 15 business days.

Delivery times may vary depending on:

  • Product type and availability
  • Destination country within Europe
  • Customs clearance processes
  • Local courier operations

Possible Delays

While most orders arrive within the estimated timeframe, occasional delays may occur due to factors beyond our control, including:

  • Customs inspections
  • High shipping volumes during peak seasons
  • Weather conditions or logistical disruptions

In such cases, delivery may take longer than 15 days. We closely monitor shipments and appreciate your patience during international transit.

 

Tracking Information

Once your order is shipped, tracking details will be shared via email as soon as they become available. Tracking updates may take 24–72 hours to appear after dispatch.

 

Shipping Coverage

We currently ship to selected countries within Europe. Shipping availability and delivery times may vary by location.

 

Customs and Duties

Customs duties, taxes, or import fees (if applicable) are determined by local authorities and are the responsibility of the customer.

 

Undelivered or Delayed Orders

If your order has not arrived within a reasonable timeframe beyond the estimated delivery window, please contact us at supplismart@gmail.com and we will assist you in tracking and resolving the issue.