Refund policy

Return, Refund, and Store Credit Policy

Resolution Window
Customers must report any issue with their order within 10 calendar days of delivery. Requests made after this period will not be eligible for resolution.

No Physical Returns
We do not accept physical returns of any products. Items must not be sent back to us or to the supplier under any circumstances.
This policy applies to all products sold on our website, including stationery items, sale items, and discounted products.

Eligible Scenarios for Store Credit
We offer store credit only (no refunds to the original payment method) in the following verified cases:

  • Item received in damaged or defective condition
  • Incorrect item received
  • Item received in an unusable condition due to transit damage

Store credit is issued at our sole discretion after verification.

Mandatory Unboxing Video Requirement
To be eligible for store credit, customers must provide a clear, continuous video recording that meets all of the following conditions:

  • The video must show the sealed courier package before opening
  • The entire unboxing process must be recorded without cuts or edits
  • The product and any damage or issue must be clearly visible in the video

Photos alone are not sufficient. Claims submitted without a valid unboxing video will be rejected.

How to Request Store Credit
To request store credit, contact us at supplismart@gmail.com within the 10-day resolution window and include:

  • Order number
  • Unboxing video as described above
  • A brief description of the issue

Approved store credit will be issued within a reasonable processing time and can be used toward future purchases on our website.

Store Credit Terms

  • Store credit cannot be redeemed for cash or refunds
  • Store credit cannot be transferred
  • Store credit must be used on our website only
  • Store credit applies to all products unless otherwise stated

Exclusions
Store credit will not be issued for:

  • Change of mind or personal preference
  • Minor variations in color, size, or appearance
  • Delays caused by customs or courier services beyond our control
  • Requests made after the 10-day resolution window

EU Right of Withdrawal (Buyers in the EU)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (the "cooling-off period"), in accordance with EU Directive 2023/2673.

To exercise your right of withdrawal, use the Withdrawal Button available on our website. The process involves two steps:

  • Provide your name and order reference to confirm your withdrawal request
  • You will receive an automatic confirmation email once your withdrawal has been submitted

Please note that the right of withdrawal applies in addition to, and does not replace or limit, any other rights you may have under applicable law.

Final Authority
All resolutions are subject to review and approval. Our decision regarding eligibility and issuance of store credit is final.